|
Help Desk Options
|
|
Title of your Help Desk
|
|
site_title
|
Help Desk Categories
List the categories that are applicable. (comma separated list).
|
|
help_category_list
|
Help Desk Subcategories
For each category, list the subcategories that are applicable. (comma separated list).
|
<%WonderDesk::Admin::generate_subcategories('help_category_list')%>
|
subcategories
|
Bad Help Desk Categories / Subcategories
You may specify categories or subcategories that the customer is not allowed to choose. (comma separated list).
|
|
bad_cats
|
|
Maximum results per page
For example, the default is 50, so record number 51 will start on a second page.
|
|
search_maxhits
|
|
Word used for a call
The default is call, some other common words are trouble ticket, support request, issue, request, incident, inquiry, etc. Keep it lowercase.
|
Singular: Plural:
|
call, calls
|
|
Category/Subcategory --> Technician Assigning
If a technician is specified to a given category or subcategory, incoming calls will automatically be assigned to him / her. Subcategory assigning overrides the category assigning.
|
<%WonderDesk::HTML::generate_assign_select()%>
|
assign_help_category
assign_help_subcategory
|
|
Show Web Site Field
This field can be turned off if you don't use it.
|
checked="checked" <%endif%> /> On
|
show_website
|
|
Show Web Site Example URL Field
This field can be turned off if you don't use it.
|
checked="checked" <%endif%> /> On
|
show_website_ex_url
|