<%-- File : hd_include_modify_form.html Description : Displays the modify call page (main content). --%>

<%if show_website%> <%endif%> <%if show_website_ex_url%> <%endif%> <%if help_attach%> <%endif%>

<%lang_tag('WORD_ORIGIN')%> <%Call%>

<%lang_tag('WORD_REF')%>:

<%help_id%>

<%lang_tag('WORD_DATE')%>:

<%help_date%>

<%lang_tag('WORD_TIME')%>:

<%help_time%>

<%lang_tag('WORD_NAME')%>:

<%lang_tag('WORD_EMAILADD')%>:

<%lang_tag('WORD_WEB')%>:

http://

<%lang_tag('WORD_EXURL')%>: (<%lang_tag('WORD_IFAPP')%>)

http://

<%lang_tag('WORD_CATEGORY')%>:

<%lang_tag('WORD_SUBCAT')%>:

<%lang_tag('WORD_SUBJECT')%>:

<%lang_tag('WORD_DESCRIPT')%>: <%if adm_tech_p or adm_supervisor_p%>

<%endif%>

<%if help_description%><%WonderDesk::HTML::web_formatted($help_description)%><%endif%>

<%lang_tag('WORD_ATTACH')%>:

<%help_attach%> <%lang_tag('WORD_DELETE')%>

<%lang_tag('WORD_EMERG')%>:

checked<%endif%> <%if adm_emergency_limit eq '0'%> disabled<%endif%>> <%if staff%><%lang_tag('HD_EMERGFLAG')%><%else%><%lang_tag('HD_ISEMERG')%><%endif%>

<%loop response_loop%> <%if corr_response or corr_notes%> <%if corr_tech%>

<%if corr_notes and adm_tech_p%> <%endif%> <%if staff%> <%endif%> <%if corr_attach%> <%endif%>

<%lang_tag('WORD_CORR')%> <%lang_tag('WORD_FROM')%> <%lang_tag('WORD_TECHNICIAN')%> - <%if corr_name%><%corr_name%><%else%><%corr_username%><%endif%>
<%lang_tag('WORD_CORR')%>:	<%WonderDesk::HTML::web_formatted($corr_response)%>
<%lang_tag('WORD_NOTES')%>: (<%lang_tag('HD_NOTSEEN')%>):	<%WonderDesk::HTML::web_formatted($corr_notes)%>
<%lang_tag('WORD_DATE')%>:	<%corr_date%>
<%lang_tag('WORD_TIME')%>:	<%corr_time%>
<%lang_tag('WORD_TIME')%> <%lang_tag('WORD_WORKED')%>:	<%if corr_time_spent%><%corr_time_spent%><%else%>0<%endif%> <%lang_tag('WORD_HOURS')%>
<%lang_tag('WORD_FILEATT')%>:	<%corr_attach%>	<%lang_tag('WORD_FILETYPE')%>: <%corr_type%>	<%lang_tag('WORD_SIZE')%>: <%corr_size%> <%lang_tag('WORD_BYTES')%>

<%else%>

<%if corr_attach%> <%endif%>

<%if adm_tech_p or adm_supervisor_p%><%lang_tag('WORD_REPLY')%> <%lang_tag('WORD_FROM')%> <%lang_tag('WORD_CUSTOMER')%> - <%if corr_name%><%corr_name%><%else%><%corr_username%><%endif%><%else%><%lang_tag('WORD_YOUR')%> <%lang_tag('WORD_REPLY')%><%endif%>
<%lang_tag('WORD_CUSTOMER')%> <%lang_tag('WORD_REPLY')%>:	<%WonderDesk::HTML::web_formatted($corr_response)%>
<%lang_tag('WORD_DATE')%>:	<%corr_date%>
<%lang_tag('WORD_TIME')%>:	<%corr_time%>
<%lang_tag('WORD_FILEATT')%>:	<%corr_attach%>	<%lang_tag('WORD_FILETYPE')%>: <%corr_type%>	<%lang_tag('WORD_SIZE')%>: <%corr_size%> <%lang_tag('WORD_BYTES')%>

<%endif%> <%endif%> <%endloop%>
<%if help_status eq 'Closed' and not adm_reopen_p%> <%else%>

<%if staff%> <%endif%> <%if staff%> <%else%> <%endif%> <%if staff or cus_id eq $help_cus_id_fk or adm_modify_all_p%> <%if adm_modify_p%> <%endif%> <%endif%> <%if staff%> <%endif%> <%if staff or cus_id eq $help_cus_id_fk or adm_modify_all_p%> <%if adm_modify_p%> <%endif%> <%endif%>

<%lang_tag('HD_LASTTECH')%>:	<%if tech_last_time%><%tech_last_time%><%endif%>
<%lang_tag('HD_LASTCUST')%>:	<%if client_last_time%><%client_last_time%><%endif%>
<%lang_tag('HD_TOTALTIME')%>:	<%if total_time_spent%><%total_time_spent%><%else%>0<%endif%> Hours
<%lang_tag('WORD_PRIORITY')%>:	<%WonderDesk::HTML::generate_select('help_desk','help_priority')%>
<%Call%> <%lang_tag('WORD_STATUS')%>:	<%if adm_close_p%> checked<%endif%>> <%lang_tag('WORD_OPEN')%> checked<%endif%>> <%lang_tag('WORD_CLOSED')%> <%else%> <%help_status%> <%endif%>
<%lang_tag('WORD_SERVICED')%>:	<%if help_tech andnot adm_assign_p%><%help_tech%><%else%><%WonderDesk::HTML::generate_tech_select%><%endif%> <%if adm_tech_p%> <%lang_tag('HD_EMAILTHIS')%> <%lang_tag('WORD_TECHNICIAN')%><%endif%>
<%lang_tag('WORD_SERVICED')%>:	<%help_tech%>
<%lang_tag('WORD_CORR')%>: <%if staff%> <%lang_tag('HD_EMAILTHIS')%> <%lang_tag('WORD_CUSTOMER')%> <%endif%>	<%if corr_response%><%WonderDesk::HTML::web_formatted($corr_response)%><%endif%>
<%lang_tag('WORD_NOTES')%>: (<%lang_tag('HD_NOTSEEN')%>):	<%if corr_notes%><%WonderDesk::HTML::web_formatted($corr_notes)%><%endif%>
<%lang_tag('WORD_TIME')%> <%lang_tag('WORD_WORKED')%>:
<%lang_tag('WORD_ATTACH')%>:

<%endif%>