<%-- File : hd_include_modify_form.html Description : Displays the modify call page (main content). --%> <%if help_attach%> <%endif%>
<%if staff%> <%endif%> <%if help_status eq 'Closed' and not adm_reopen_p%> <%else%>
> <%if corr_attach%> <%endif%>

 

  <%lang_tag('WORD_ORIGIN')%> <%Call%>
<%lang_tag('WORD_DATE')%>:   <%corr_date%>
<%lang_tag('WORD_TIME')%>:   <%corr_time%>
<%lang_tag('WORD_FILEATT')%>:   <%corr_attach%> <%lang_tag('WORD_FILETYPE')%>: <%corr_type%> <%lang_tag('WORD_SIZE')%>: <%corr_size%> <%lang_tag('WORD_BYTES')%>
<%lang_tag('WORD_REF')%>:   <%help_id%>
<%lang_tag('WORD_DATE')%>:   <%help_date%>
<%lang_tag('WORD_TIME')%>:   <%help_time%>
<%lang_tag('WORD_NAME')%>:   
<%lang_tag('WORD_EMAILADD')%>:   
<%lang_tag('WORD_CONTACT_NAME')%>:   
<%lang_tag('WORD_CONTACT')%>:   
<%lang_tag('WORD_WEB')%> : 
<%lang_tag('WORD_EXURL')%> : 
<%lang_tag('WORD_CATEGORY')%>:   
<%lang_tag('WORD_SUBCAT')%>:   
<%lang_tag('WORD_SUBJECT')%>:   
<%if staff%> <%endif%> <%if staff%> <%else%> <%endif%> <%if staff or cus_id eq $help_cus_id_fk or adm_modify_all_p%> <%if adm_modify_p%> <%endif%> <%endif%> <%if staff%> <%endif%> <%if staff or cus_id eq $help_cus_id_fk or adm_modify_all_p%> <%if adm_modify_p%> <%endif%> <%endif%>
<%lang_tag('HD_LASTTECH')%>:   <%if tech_last_time%><%tech_last_time%><%endif%>
<%lang_tag('HD_LASTCUST')%>:   <%if client_last_time%><%client_last_time%><%endif%>
<%lang_tag('HD_TOTALTIME')%>:   <%if total_time_spent%><%total_time_spent%><%else%>0<%endif%> Minutes
<%lang_tag('WORD_PRIORITY')%>:   <%WonderDesk::HTML::generate_select('help_desk','help_priority')%>
<%Call%> <%lang_tag('WORD_STATUS')%>:  <%if adm_close_p%> checked<%endif%>> <%lang_tag('WORD_OPEN')%> checked<%endif%>> <%lang_tag('WORD_CLOSED')%> <%else%>  <%help_status%> <%endif%>
<%lang_tag('WORD_SERVICED')%>:   <%if help_tech andnot adm_assign_p%><%help_tech%><%else%><%WonderDesk::HTML::generate_tech_select%><%endif%> <%if adm_tech_p%>   <%lang_tag('HD_EMAILTHIS')%> <%lang_tag('WORD_TECHNICIAN')%><%endif%>
<%lang_tag('WORD_SERVICED')%>:   <%help_tech%>
<%lang_tag('WORD_CORR')%>:  <%if staff%>

<%lang_tag('HD_EMAILTHIS')%> <%lang_tag('WORD_CUSTOMER')%>  <%endif%>		  
<%lang_tag('WORD_NOTES')%>: 
(<%lang_tag('HD_NOTSEEN')%>): 		  
<%lang_tag('WORD_TIME')%> <%lang_tag('WORD_WORKED')%>:   
<%lang_tag('WORD_ATTACH')%>:   
<%endif%> 		<%lang_tag('WORD_DESCRIPT')%>:  <%if adm_tech_p or adm_supervisor_p%>

<%lang_tag('HD_COPYFAQ')%>    <%endif%> 		 <%if help_description%><%WonderDesk::HTML::web_formatted($help_description)%><%endif%>
<%lang_tag('WORD_ATTACH')%>:       <%help_attach%> <%lang_tag('WORD_DELETE')%>
  <%lang_tag('WORD_EMERG')%>:  checked<%endif%> <%if adm_emergency_limit eq '0'%> disabled<%endif%>>  <%if staff%><%lang_tag('HD_EMERGFLAG')%><%else%><%lang_tag('HD_ISEMERG')%><%endif%>
<%loop response_loop%> <%if corr_response or corr_notes%> <%if corr_tech%>
<%if corr_notes and adm_tech_p%> <%endif%> <%if staff%> <%endif%> <%if corr_attach%> <%endif%>
<%lang_tag('WORD_CORR')%> <%lang_tag('WORD_FROM')%> <%lang_tag('WORD_TECHNICIAN')%> - <%if corr_name%><%corr_name%><%else%><%corr_username%><%endif%>
<%lang_tag('WORD_CORR')%>:   <%WonderDesk::HTML::web_formatted($corr_response)%>
<%lang_tag('WORD_NOTES')%>: 
(<%lang_tag('HD_NOTSEEN')%>): 		  <%WonderDesk::HTML::web_formatted($corr_notes)%>
<%lang_tag('WORD_DATE')%>:   <%corr_date%>
<%lang_tag('WORD_TIME')%>:   <%corr_time%>
<%lang_tag('WORD_TIME')%> <%lang_tag('WORD_WORKED')%>:   <%if corr_time_spent%><%corr_time_spent%><%else%>0<%endif%> <%lang_tag('WORD_MINUTES')%>
<%lang_tag('WORD_FILEATT')%>:  <%corr_attach%> <%lang_tag('WORD_FILETYPE')%>:  <%corr_type%> <%lang_tag('WORD_SIZE')%>:  <%corr_size%> <%lang_tag('WORD_BYTES')%>
<%else%>
<%if adm_tech_p or adm_supervisor_p%><%lang_tag('WORD_REPLY')%> <%lang_tag('WORD_FROM')%> <%lang_tag('WORD_CUSTOMER')%> - <%if corr_name%><%corr_name%><%else%><%corr_username%><%endif%><%else%><%lang_tag('WORD_YOUR')%> <%lang_tag('WORD_REPLY')%><%endif%>
<%lang_tag('WORD_CUSTOMER')%> <%lang_tag('WORD_REPLY')%>:   <%WonderDesk::HTML::web_formatted($corr_response)%>
<%endif%> <%endif%> <%endloop%>