Subject: <%if help_id%>[<%ref_prefix%> #<%help_id%>]<%endif%> <%help_subject%>
From: <%if site_title%>"<%site_title%>" <%endif%><<%if incoming_cat%><%incoming_cat%><%else%><%email_gateway%><%endif%>>
To: <%if cus_first_name%>"<%cus_first_name%> <%cus_last_name%>" <%endif%><<%cus_email%>>

<%if cus_first_name%>Hi <%cus_first_name%>,<%else%>Hi,<%endif%>
Thank you for using our Help Desk. We have received your <%call%> concerning:
> <%help_subject%>

We will resolve your help desk <%call%> as soon as possible.
Reference Number: <%help_id%>
You can login to view the status or update your <%call%> here:
<%path_cgi_url%>

Should you have any problems, please contact the site administrator at
<%email_admin%>

Thank you,
<%site_title%>