Subject: [<%ref_prefix%> #<%help_id%>] <%help_name%> has entered a new call into the Help Desk.
From: <%if help_name%>"<%help_name%>" <%endif%><<%if incoming_cat%><%incoming_cat%><%else%><%email_gateway%><%endif%>>
To: <%tech_email%>

<%help_name%> has entered a new <%call%> into the Help Desk.
Reference Number: <%help_id%>
The nature of the <%call%> is <%help_category%>

<%path_cgi_url%>?do=hd_modify_record&help_id=<%help_id%>
<%site_title%>