Subject: Re: <%if help_id%>[<%ref_prefix%> #<%help_id%>]<%endif%> <%help_subject%>
From: <%if site_title%>"<%site_title%>" <%endif%><<%if incoming_cat%><%incoming_cat%><%else%><%email_gateway%><%endif%>>
To: <%if help_name%>"<%help_name%>" <%endif%><<%help_email%>>

<%help_name%>,
We have recently worked on your <%call%>. Reference Number: <%help_id%>
Here is the latest status:

<%corr_response%>

We will continue to keep you informed as we work to complete your <%call%>.
This was in regard to:
><%help_subject%>

Thank you,
<%site_title%>
<%path_cgi_url%>?do=hd_modify_record&help_id=<%help_id%>