Subject: <%if help_id%>[<%ref_prefix%> #<%help_id%>]<%endif%> <%help_subject%>
From: <%if site_title%>"<%site_title%>" <%endif%><<%email_gateway%>>
To: <%tech_email%>

<%help_name%> has replied to his/her help desk <%call%>.
Reference Number: <%help_id%>
Subject: <%help_subject%>

<%corr_response%>

Please, access the Help Desk at your earliest convenience.
<%path_cgi_url%>?do=hd_modify_record&help_id=<%help_id%>

Thank You
<%site_title%>