Subject: <%if help_id%>[<%ref_prefix%> #<%help_id%>]<%endif%> <%help_subject%>
From: <%if site_title%>"<%site_title%>" <%endif%><<%if incoming_cat%><%incoming_cat%><%else%><%email_gateway%><%endif%>>
To: <%tech_email%>

<%help_tech%>,
<%if help_status eq 'Closed'%>
The help desk <%call%> has been closed by <%if cus_first_name or cus_last_name%><%cus_first_name%> <%cus_last_name%><%else%><%help_close_by%><%endif%>.<%else%>
A <%call%> from <%help_name%> has been forwarded for your attention.<%endif%>
Reference Number: <%help_id%>
Subject: <%help_subject%>
<%if help_status eq 'Open'%>
Please, access the Help Desk at your earliest convenience.<%endif%>
<%path_cgi_url%>?do=hd_modify_record&help_id=<%help_id%>

Thank You
<%site_title%>