Email Options

Email Method to use
If you are on Unix/Linux, set email_sendmail to the location of sendmail. If you are on NT/2000/2003, set email_smtp to the hostname or IP for your SMTP server. Note: Only one of these options should be set!

Sendmail:

SMTP:     

email_sendmail, email_smtp

Main Email Address
This is the email address that customers can email to (eg. support@yourcompany.com).

email_gateway

Administrator's Email Address

email_admin

CC Email Address
Useful for backups or to verify that the emails are being sent properly.

email_cc

Emergency email / pager notifications
List emergency emails that are applicable (separated by commas)

email_emergency

Incoming Email Import Method

checked<%endif%>/> Pipe mail directly into script.

checked<%endif%>/>Read mail from the following POP account:

POP Server
Port
Username
Password

mail_gateway

Incoming Email Import Options

checked<%endif%>/> Import full email content.

checked<%endif%>/> Ignore email lines that start with >.

checked<%endif%>/> Ignore email lines that start with 2 or more >>.

mail_import_opt

Incoming Email Restricted Addresses
Enter restricted email addresses or partial addresses that are not allowed to submit to your help desk. Enter restricted addresses one per line. NOTE: This should not be used as your primary spam filter.

<%if email_restricted_addresses%><%email_restricted_addresses%><%endif%>

email_restricted_addresses

Incoming Email Restricted Content
Enter restricted words or phrases that are not allowed to submit to your help desk. Enter restricted words or phrases one per line. NOTE: This should not be used as your primary spam filter.

<%if email_restricted_content%><%email_restricted_content%><%endif%>

email_restricted_content

Incoming Email --> Category/Subcategory Assigning
The WonderDesk can automatically select the correct help desk category or subcategory depending on which email address the customer emailed to. For example: hosting@yourcompany.com can automatically choose the "Web Hosting" category. If no emails are defined, then the category selected will be "Default". Within the category emails, DO NOT use the same email address more than once. Likewise, within the subcategory emails, DO NOT use the same email address more than once.

incoming_email_category
incoming_email_subcategory

From Address
You can define what the "From" email address will be when the WonderDesk sends emails to customers and technicians.

checked<%endif%>>If available, use the Category Assigning email addresses listed directly above.
checked<%endif%>>Use the Main Email address for everything.

from_email_cat

Reference # Prefix
The WonderDesk will use this prefix in the subject of outgoing emails and will also watch for it in incoming emails. For example, if you wish it to appear like this [Ref #35] then use "Ref".

ref_prefix