If you are upgrading to WonderDesk SQL version 4.12 from WonderDesk SQL version 4.00 - 4.10,
there are a few things extra steps to do.  Again, this only applies if your current WonderDesk
SQL version is anywhere between 4.00 - 4.10.

#1. Back everything up. (WonderDesk files and SQL database). More details are in the Owner's Manual.

#2. Perform the upgrade. Run the install.cgi and choose Upgrade. Enter the path to your secure directory. 
   (If you don't know it, you can find it in your WonderDesk Control Panel -> Paths and URL's.

#3.  Go to Control Panel -> General Setup -> Paths and URLs -> Dynamic Preserve
     Add ",queue" to the Dynamic Preserve list. At a minimum, it should contain these:
     t,f,l,sid,queue

#4. To make the date inside the help desk call consistent with the rest of the areas,
    Go to Control Panel -> General Setup -> Date/Time -> User datetime long format.
    Change the "User datetime long format" to this:
    %dddd%, %mmmm% %d% %yyyy%;%H%:%MM%:%ss%